About Us
Our Vision
At Refined Perception we help you derive insights from all human-to-human interactions, through a combination of the the latest AI Large Language Models and transcription techniques, coupled with powerful network databases to establish facts and relationships.
The Challenge
LLMs are extremely powerful, but they have a large Achilles heel, they don’t ‘know’ facts. Taking this insight we’ve combined the power of the LLMs with the power of network based databases to store facts and to provide a platform which can be used to analyse multiple streams of input data to provide in-depth analysis.
This can be used to identify inappropriate practices, poor sales techniques or unmet needs from customers. Instead of sampling single conversations, our platform can unite multiple interactions, from multiple sources (phone, email, chat) and establish patterns and flag issues which would be invisible in just a single interaction.
Jason Gibbs - Co-founder
Jason is a serial entrepreneur and author. His previous ventures include Tech Marionette, a tool for modelling the IT world. After graduating with a degree in Computer Science from Cambridge University Jason worked for 25 years in financial services across IT, in support, development, architecture and infrastructure. Regularly reporting to C-level executives he succeeded in implementing large-scale cultural change on multiple occasions, resulting in saving millions of dollars in spend and improving delivery of IT services to the business. Turning to entrepreneurship he has built and deployed software tools to enable change at large financial services firms, combining cutting edge technology with practical experience and a pragmatic approach to change.
Alex Munn - Co-founder
Alex Munn is a life long developer, with a passion for technology, entering his first line of code on a ZX Spectrum (48k) at 6 years old, if only to prove to his older brother he could keep up. He started his career at Sun Microsystems, in a special web projects team, before moving into finance in 2007 on the eve of the global financial crisis. Whilst this was certainly a trial by fire, it gave Alex a strong appreciation of the value of technology in managing risk. Alex has held technology and leadership positions across numerous Investment Banks, before moving into the asset management space in 2018, joining Man Group as Head of Core Trading Technology. During his tenure at Man group Alex lead multiple technology teams across trading systems, data science, quant technology, machine learning and execution. Alex founded Refined Perception with Jason in June 2024